1. Introduction
As one of Bangladesh's most trusted online gaming platforms, e9999 has always believed that Responsible Gaming This isn't just a rule — it's part of our culture. We want every member to see gaming as a source of enjoyment, not anxiety or financial stress.
Online gaming is growing fast in Bangladesh. From Sports Betting to Fish Game, bingo, and Live Casino — people are looking for entertainment everywhere. But like any form of entertainment, it's important to set boundaries. At e9999, Responsible Gaming has several tools and features designed to help you maintain a healthy gaming experience.
Gaming should be a source of enjoyment. If you feel gaming is having a negative impact on your life, please reach out to our support team.
2. What Is Responsible Gaming
Responsible Gaming means enjoying gaming in a way where you stay in control of your own decisions. It doesn't mean you stop playing — it means playing mindfully, with a plan, and within your limits.
The core principles of responsible gaming are:
- Play for fun — not as a source of income.
- Set a budget — set a daily or weekly spending limit in BDT before you start.
- Set a time limit — decide in advance how many hours you will play.
- Accept Losses as Part of the Game — winning and losing are both part of the game.
- Keep your emotions in check — don't increase your bets out of frustration or disappointment after a loss.
- Put family and relationships first — don't let gaming affect your relationships.
E9999 believes that Responsible Gaming A habit that can be built through awareness. On this page, we provide detailed information and tools to help you develop that habit.
3. e9999's Protection Tools
E9999 offers you Responsible Gaming provides the following tools to help ensure this. You can manage them yourself from your account settings or activate them with support assistance:
Set a maximum deposit limit — daily, weekly, or monthly. Once set, it takes effect immediately.
Set a maximum duration for each gaming session. You'll be logged out automatically when time is up.
Set a maximum amount you can wager within a given time period.
You'll receive periodic reminders about your gaming time and spending to help you stay aware.
You can take a temporary break from 24 hours up to 30 days. You will not be able to log in to your account during this time.
Option to close your account for an extended period or permanently — with support assistance if needed.
Decreasing your deposit limit takes effect right away, but increasing it requires a 24-hour waiting period — this is in place for your protection.
4. Signs of Problematic Gaming
Problem gaming or gambling addiction rarely appears overnight — it builds up gradually. Watch out for the following signs:
Chasing losses by placing more bets to recover lost money ("chasing losses")
Spending money meant for essential expenses (rent, food, medicine) on gaming
Spending more time and money on gaming than planned
Lying to or hiding things from family and friends about your gaming
Feeling restless, irritable, or short-tempered when trying to stop gaming
Neglecting work, studies, or family responsibilities to focus on gaming
Borrowing money or taking on debt to fund gaming
If you notice more than two of the above signs in yourself, contact our support team or set account limits without delay.
5. Self-Assessment Questionnaire
Answer the questions below honestly about your gaming habits. This is just for you — no one else will see it:
If more than three of your answers are "Often", start using the responsible gaming tools and seek support assistance if needed.
6. Self-Exclusion
Self-exclusion is a feature that allows you to close your e9999 account for a set period or permanently. During this time:
- You will not be able to log in to your account.
- No deposits or bets will be possible.
- You will stop receiving promotional emails and messages.
- Requests to reopen your account during a self-exclusion period will not be accepted.
Self-Exclusion Type:
- Temporary Break: 1 day, 7 days, 14 days, or 30 days.
- Long-term exclusion: 3 months, 6 months, or 1 year.
- Permanent Exclusion: Account suspended indefinitely.
Self-exclusion is a serious decision. Choosing permanent exclusion makes it very difficult to reactivate your account. Please think carefully before proceeding.
To activate self-exclusion, email our support team at: [email protected]
7. Protection of Minors
E9999 is strictly for users aged 18 and above. Keeping minors away from gaming is a responsibility we take seriously. To that end, we enforce strict measures:
- Age verification is mandatory at registration.
- A national ID or birth certificate may be requested in cases where identity is in doubt.
- Withdrawals cannot be processed until verification is complete.
- Any account identified as belonging to a minor is suspended immediately.
Advice for Parents: Use parental control software on your child's device and have open conversations about online gaming. If you suspect your child is using e9999, please contact us.
8. Tips for Healthy Gaming Habits
At e9999 Responsible Gaming Follow these simple habits to keep gaming enjoyable:
- Set a monthly budget: At the start of each month, decide how much BDT you'll spend on gaming and stick to that limit.
- Track your time: Keep track of how many hours a day you spend playing. Use an alarm or timer if needed.
- Take a break: Take at least a 10-minute break every hour. Get up, drink some water, take a short walk.
- Don't bet on impulse: Avoid gaming when you're drunk, angry, or under emotional stress.
- Never count on a win: Gaming involves both skill and luck — winning is never guaranteed.
- Spend time with loved ones: Don't let gaming pull you away from your social life and family relationships.
- Stop when you're tired: Gaming while fatigued or drowsy impairs your judgment.
- Let Go of Losses: Don't try to "chase" money you've lost — it can lead to much bigger losses.
9. Support & Contact
If you feel that gaming is causing problems in your life or someone you know, don't try to handle it alone. e9999 is always here for you:
- e9999 Support: Email us [email protected] — responses within 24 hours.
- Live chat: Log in to the platform and speak directly with a support agent.
- Account Limits: Set your own deposit, wagering, or session limits directly from your account settings.
- Self-Exclusion: Contact support to temporarily or permanently close your account.
If you're going through a mental health crisis, reach out to the Kaan Pete Roi helpline or talk to someone you trust. Asking for help is a sign of strength.