E9999 — Privacy Policy Full Bengali version

1. Introduction

E9999.net (hereinafter referred to as "e9999", "we", or "the platform") places the highest importance on the privacy of your personal information. This Privacy Policy clearly outlines what information we collect, how we use it, and how we keep it secure.

By using the e9999 website or app, you are deemed to have agreed to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform.

This Privacy Policy is part of our Terms and Conditionsan integral part of. It is recommended to read both together.

2. What Information We Collect

E9999 collects information from two main sources — what you provide directly, and what is collected automatically through your use of the platform.

When you register, log in, make a deposit, or contact support on e9999, the information you provide is stored securely in our system.

3. How Information Is Used

E9999 uses your information for the following purposes:

• Account Management: For registration, login, password recovery, and profile updates.
• Transaction processing: For processing deposits, withdrawals, and bonus distribution.
• Security assurance: To prevent fraud, money laundering, and account hacking.
• KYC Verification: To meet regulatory requirements for age and identity verification.
• Customer support: To resolve your complaints or queries promptly.
• Service improvement: To study usage patterns and deliver a better experience.
• Promotional communications: To keep you informed about new offers and bonuses (you may unsubscribe at any time).
• Legal Obligations: To comply with applicable laws and regulatory requirements.

We use your information solely for the purposes stated above. Your consent will be obtained before it is used for any other purpose.

4. Who Information Is Shared With

E9999 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment processors: Solely to process transactions with Mobile Banking, Nagad, and Rocket.
• KYC Verification Partner: Regulator-approved service for identity and age verification.
• Game software providers: Only the minimum data necessary to operate the games.
• Law Enforcement Agencies: In cases of a court order or legal obligation.
• Anti-Money Laundering Authority: To comply with AML regulations.

5. Cookies Policy

The e9999 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Performance cookies: To monitor website speed and performance.
• Functionality cookies: To remember your preferences and language settings.
• Analytics Cookies: To analyze user behavior and improve our services.

You can disable non-essential cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

6. Data Protection Measures

E9999 uses industry-standard technologies and processes to protect your information. Our security measures include:

• 256-bit SSL Encryption: All data transfers occur through encrypted channels.
• Two-factor authentication (2FA): An additional layer of protection for your account.
• Firewall and DDoS protection: Advanced technology to prevent cyber attacks.
• Regular security audits: Regular verification by independent third-party experts.
• Restricted access: Only authorized staff can view specific information.
• Data backup: Regular backups are maintained on secure servers.

However, no data transmission over the internet is completely secure — while we take every measure to protect your data, we cannot guarantee 100% security.

7. How Long Information Is Retained

E9999 retains your information in accordance with the following policies:

• Active account: All information is retained for as long as the account remains active.
• Closed accounts: Transaction records may be retained for up to 5 years after account closure for legal and regulatory purposes.
• KYC Documents: Retained for up to 7 years as required by regulators.
• Support conversations: Retained for 2 years for quality control and training purposes.
• Marketing information: Removed immediately upon unsubscribing.

8. Your Rights

As an e9999 member, you have the following rights regarding your own information:

• Right to know: You can find out what information we hold about you.
• Right to correction: You may submit a request to correct any inaccurate information.
• Right to deletion: You can request deletion of your data under certain circumstances.
• Right to restrict processing: You can request that we stop using your data for specific purposes.
• Right to opt out of marketing: You can opt out of receiving promotional messages.
• Right to data portability: You may request a copy of the information we hold about you.

To exercise these rights, email our support team. We will respond within 30 days. Please note that some information may not be erasable due to legal obligations.

9. Protection of Minors

E9999 is strictly for users aged 18 and above. We do not knowingly collect information from minors.

• If we become aware that any minor's information has been collected, it will be deleted immediately upon notification.
• Age is verified at registration, and additional documents may be requested in suspicious cases.
• If a parent or guardian reports a minor's account to us, we will take immediate action.

10. Third-Party Services

The e9999 platform uses third-party game software and payment gateways. These services have their own privacy policies, and e9999 is not responsible for those policies.

• Payment gateways (Mobile Banking, Nagad, Rocket) operate under their own respective policies.
• Game providers receive only the minimum data required to run the games.
• We maintain data protection agreements with all our partners.

11. Policy Changes

E9999 may update this Privacy Policy at any time as needed. Members will be notified in advance of any significant changes via email or platform notification.

Continued use of the platform after a new version of this policy is published will be considered acceptance of the updated policy. The date of the latest update can be found at the top of this page.

12. Contact

For any privacy-related questions, complaints, or rights requests, please contact our support team:

For more details, please visit our About Us View the page or FAQ Find answers to common questions on the page.